Why @com

Yesterday's traditional Call Centers are rapidly evolving into today's Customer Interaction Centers due largely to the rapid convergence of customary telephony based communication, important and timely customer management data, and many new and exciting ways for customers to communicate with companies such as the web and email.

@com. clearly understands the potential of these new opportunities to enhance and expand customer contact capabilities within traditional Call Centers. Our experienced Contact Center consultants and project staff can help you achieve a "best in class" customer interaction center from your existing environment or help you build one from scratch.

We'll tell you what is working well and what is not. We'll make recomendations on how to improve those areas that aren't working so well, and implement those changes if you choose.

Our professional staff has a proven track record and extensive experience in the call center and the telecommunications industries. Our people have worked on projects ranging from small call center operational reviews to multi million dollar system selection and implementation.

Our consultants were chosen for their excellence in a number of diverse areas of expertise, ranging from corporate telecommunications management, call center management, CTI, vendor product knowledge and management experience and sales. They also have come to us from varied backgrounds such as client-side operations, other consulting firms and therefore see the call center from varied vantage points.

We have experience in blended call centers, multi-media call centers, agent training, motivation techniques, managing agent turnover, call center outsourcing, Interactive Voice Response system design, advanced call routing logic, reporting tools, and overall best practice standards for true customer interaction centers of today. The success key to building your interaction center will include many if not all of these capabilities and @com. is well versed in all.